Privacy Policy

Your privacy is important to us. Vigilancia Group Ltd upholds the following principles:
  • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
  • We will only store personal information for as long as we have a reason to keep it.
  • We aim to make it as simple as possible for you to access your personal information and make changes.
  • We will be transparent and honest about how we gather, use, and share your personal information.


This privacy policy allows to information we collect about you when you:
  • Use our websites (including and all subdomains).
  • Use any of our mobile applications, including our client and staff portals.
  • Contact us through any channel, including email, phone, or mail.
  • Visit or interact with us or one of our sites in person.

Information We Collect

We only collect information about you if we have a reason to do so. This can be to communicate with you, to provide our services, or to record interactions where it is necessary to do so.
Here are some examples of the information we may collect from you:
  • Information about your device. This includes your IP address, browser, mobile device, and other user agent data.
  • Information stored on your device which you give us permission to access.
  • Location and geographical information.
  • Information about how you use our services.
  • Personal information. This includes your name and contact information.
  • Transactional information about any purchases you have made with us.
  • Information related to any security incident or issue.

How and Why We Use Information

We use your information for the purposes listed below:
  • To provide our services. For example, to set up and maintain your account, provide customer service, process payments and orders, and verify user information.
  • To ensure quality and improve our services. This can include analytics data to help us better understand how you use our services, and details of interactions with our staff.
  • To market our services and gauge the effectiveness of our marketing. For example by targetting advertising messages to specific groups of users or analyzing the results of our marketing campaigns.
  • For safety and security reasons. This includes any interactions you make with our staff, properties, or websites that may need to be recorded for the purposes of crime prevention.
  • To customize your experience.
  • To fix problems with our services.
  • To communicate with you.

Legal Basis

We have a legal basis for all user data that we store. This may be by:
  • Consent (e.g. by providing us with your information).
  • Contract (e.g. where we have signed a contract with you for the provision of services).
  • Legal obligation (e.g. where we are compelled by law to keep information).
  • Vital interest (e.g. where we must keep data in order to protect life).
  • Public task (e.g. when we are acting on behalf of a government body).
  • Legitimate interest (e.g. where we have a legitimate business requirement to keep your data).

Sharing Information

We will only share information about you in limited circumstances and with appropriate safeguards to your privacy. We may share information with:
  • Subsidiaries and contractors. Only when the company in question has signed a data protection agreement with us and where the sharing of the information is necessary.
  • Third-party vendors. This may be required, for example, in order to process payment services through a bank or payment provider.
  • Legal authorities. We may disclose information about you in response to a subpoena, court order, or other legal request.
  • Emergency services. We may disclose information about you where we have a good faith belief that an emergency involving imminent danger of death or serious injury.

Data Retention

We only keep data for so long as is necessary for the purposes for which it was collected. Data that is no longer required is securely deleted.

Subject Access Request

You have the right to contact us to request access to your personal information. For more information about how to create a subject access request you can visit the ICO page:

Data Controller

Vigilancia Group Ltd is registered with the ICO, registration number ZA783231.